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Chatbots Behaving Badly
Pour Decisions Now Automated
This episode is based on the article "Pour Decisions, Now Automated - AI Agents Run the Back Bar and Your Drink Comes With Governance" written by Markus Brinsa.

An AI bartender sounds like a fun gimmick until you realize the bar is quietly turning into a recommendation engine with garnish. In this episode of Chatbots Behaving Badly, the host is joined by Harry, a London bartender who refuses the word “mixologist” on principle and lives by the traditions of Harry MacElhone of Harry’s New York Bar in Paris. The host walks through what bots and agents can already do in hospitality, what’s coming next, and why “mood-based pouring” and intoxication measurement can flip a clever personalization feature into a duty-of-care liability with receipts. Harry pushes back the entire way, arguing that no algorithm can replicate what actually happens across a bar on a crowded night. The result is a clash between automation and tradition, and a surprisingly practical line in the sand for anyone building AI in hospitality.

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