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Chatbots Behaving Badly™

Engineered Outcomes Beat Hype and Disruption Theater

By Markus Brinsa  |  November 4, 2025

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Most people talk about disruption as if it’s an accident. A meteor hits a dinosaur, and presto—a unicorn walks out of the crater. The story is clean, cinematic, and almost always wrong. In practice, disruption is closer to civil engineering than cosmic luck. There are blueprints. There are permits. There is staging, sequencing, and a maddening amount of concrete.

The popular myth survives because it flatters us. If disruption is an act of nature, there’s nothing for us to do but wait and claim we “saw it coming.” If it’s engineered, then the uncomfortable question arises: engineered by whom?

The word that ate strategy

We’ve turned “disruptive” into a charm that wards off doubt. Pitch decks wear it like cologne. Press releases pin it like a medal on products that merely look new from the right angle. When everything is disruptive, nothing is. A buy-now-pay-later feature on a familiar checkout screen isn’t Schumpeter’s gale of creative destruction; it’s a scented candle in the same living room.

Overuse harms founders and buyers alike. Founders who believe the label mistake novelty for inevitability. Buyers who’ve inhaled the perfume start to think disruption means “cool demo plus cheaper line item.” Both sides end up disappointed. Disruption, when it earns the name, doesn’t just change pricing; it rearranges power.

What disruption really is

Real disruption is the systematic removal of constraints that other players treat as natural law. It’s a boring sentence until you read it twice. Constraints aren’t just technical. They are contractual, regulatory, distributional, and cultural. Most teams attack the visible ones—features, interfaces, the ribbon on the gift. The teams that win go after the valves in the basement.

That’s why the work looks unglamorous from the outside. You will find lawyers in the war room. You will see integration engineers talking to finance before they talk to design. Someone is mapping who actually owns the data and under what conditions it can legally move. Someone is negotiating rights that let the product operate at scale without stopping every ten minutes to ask permission from a gatekeeper who has no reason to say yes.

When the moment finally arrives, outsiders point to the glossy front end and say, “Look at that clean experience.” Insiders point to a clause on page nineteen and say, “That’s the hinge.”

Engineered, not enchanted

If you’ve ever watched a market flip, you know the cadence. First, access: reach the truth about how the system really moves—where the demand curdles, where the cost hides, who signs, who vetoes, who whispers. Then, rights: secure the legal and commercial permissions to operate differently—data use, distribution, licensing, exclusivity, the stuff that makes or breaks your ability to deliver. Finally, scale: build the operational muscle so the tenth deployment is cheaper, faster, and cleaner than the first, while the incumbent still treats each deployment as a bespoke theater.

That order matters. When teams try to scale before they have the right, they grow a headache. When they chase rights without access, they pay for keys to the wrong doors. When they pursue access but never invest in scale, they end up famous on stage and invisible in the ledger.

Not everything needs a wrecking ball

Here’s the heresy: disruption is not the holy grail of growth. Most healthy businesses are compounding machines, not demolition crews. They win by integrating into existing workflows, not by burning them down. They differentiate where it counts and conform where it helps. They find profit in the seams between systems, not in declaring war on all of them at once.

There is no shame in building a product that’s deliciously boring to operate and quietly impossible to dislodge. Reliability can be a strategy. Switching costs can be a love language. In many markets, the most disruptive move is refusing to perform disruption theater at all.

The “expert” who cries wolf

Every cycle produces a chorus of wannabe experts calling for disruption in places that don’t need it. Some industries are protected by regulation for good reasons. Some processes are fragile because lives are at stake. Some “broken” experiences are constrained by physics, not laziness. The fastest way to waste a runway is to confuse inconvenience with opportunity and mistake friction for a free lunch.

Real operators ask a ruder question: what would have to be true—commercially, legally, operationally—for this to flip? If the answer involves changing human nature or rewriting the tax code by next quarter, you’re not an innovator; you’re a poet. Beautiful, maybe. Bankable, no.

How we treat disruption at SEIKOURI

SEIKOURI does not sell disruption as a mood. We treat it like an engineering problem with human consequences. Our work begins with access: the unglamorous interviews, document dives, and back-channel conversations that expose the system’s real constraints. It moves through rights: structuring the agreements—data, licensing, distribution, exclusivity—so a good idea can operate at enterprise altitude without a permission slip every Tuesday. It ends with scale: choreography across sales, procurement, security review, and integration so the 100th deployment is a routine, not a crusade.

We don’t shout the word “disruptive” while doing it. If the work is right, the market will declare the verdict without our help. And when the right verdict is “this doesn’t need disruption,” we say that out loud, too. Not every problem deserves a revolution. Many deserve a better route through existing airspace.

Choosing the right fight

Before you reach for the sledgehammer, audit the basement. Identify the constraint you can remove that others can’t or won’t. Make sure the removal is legal, defensible, and repeatable. If you can’t name the right, you don’t own the route. If you can’t name the operational rhythm, you haven’t earned the scale.

If, after that audit, you discover the smartest path is integration, not annihilation, take it. The market rewards solvable pain more than spectacle. Customers remember who made their week smoother, not who gave the keynote.

The quiet test

There’s a simple signal that you’re doing the real thing. The people who used to say “that’s impossible” start saying “that’s obvious.” They will insist they were always supportive. Smile. Keep shipping. The hinge on page nineteen is working.

Disruption isn’t a miracle, and it isn’t a mandate. It is one instrument in a larger orchestra—useful, dangerous, and at its best when it serves the composition rather than swallowing it. If you’re going to play it, tune it properly: Access. Rights. Scale. If you’re not, play something steadier. There’s honor—and plenty of margin—in getting the basics unreasonably right.

And if you’re tired of waiting for the weather, stop praying for storms. Build the bridge. Fly the route. Engineer the change.

About the Author

Markus Brinsa is the Founder & CEO of SEIKOURI Inc., an international strategy firm that gives enterprises and investors human-led access to pre-market AI—then converts first looks into rights and rollouts that scale. He created "Chatbots Behaving Badly," a platform and podcast that investigates AI’s failures, risks, and governance. With over 15 years of experience bridging technology, strategy, and cross-border growth in the U.S. and Europe, Markus partners with executives, investors, and founders to turn early signals into a durable advantage.

©2025 Copyright by Markus Brinsa | Chatbots Behaving Badly™